For Buyers

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Frequently Asked Questions

Can I add Production Monitoring Service or Inspection Service to my order after the initial payment?

Yes, you can add either service after the initial payment of a Trade Assurance order in the event that you have obtained consent from the supplier and booked the service at least 7 working days before shipment.

How can I obtain more information on Production Monitoring and Inspection Services?

For more information on Production Monitoring Services, email TA-PM@service.afrishopp.com and for more information on Inspection Services, email TA-INSPECTION@service.afrishopp.com.

Is Production Monitoring Service supported by all suppliers?

Currently, Production Monitoring Service is only offered in five selected cities (Dongguan, Foshan, Guangzhou, Huizhou, and Shenzhen), where the suppliers are based and keep their inventory. Future expansion to more cities is planned.

With the Inspection Service (conducted by either BV or CCIC), what aspects of the product(s) are checked?

  • Product quantity
  • Conformity (style, color, label, packing, and shipping mark)
  • Workmanship (appearance and basic functions)
  • Functionality (on-site check testing general functions and applications based on your product category)
  • Contract product quality (on-site check/testing according to Trade Assurance contract quality requirements)

Can all buyers use the Inspection Service?

All afrishopp.com buyers outside of mainland China can place an order for the Inspection Service.

What regions does the Inspection Service cover?

All regions within mainland China, except Chongqing, Gansu, Guizhou, Hainan, Henan, Heilongjiang, Jilin, Neimenggu (Inner Mongolia), Ningxia, Qinghai, Sichuan, Xinjiang, Xizang (Tibet).